PT. SML Indonesia PrivateMembuka LowonganStaff Customer Service

• To follow up order form customer and ensure the order sent to us as per our requirement (e.g. quantity, quality, timelines and specification)
• To educate and assist customer to send order clearly
• To follow up orders. Issue orders on AX system, send email to Product Material Control andmensure timeliness
• To response and ensure customer enquiries and request are addresses in a timely manner
• To track the payment and get approval from accounting department to release the order
• To handle outstanding payment and get approval from accounting department to release the order
• To inform warehouse to release goods by preparing document once payment received
• To coordinate with sales team, other departments to ensure customer’s requirement are met
• To handle customer complaints according to the company procedures and service standard

• D3/S1, Female, max 30 years old
• Minimum 1 year Customer Service / Purchasing / Administration
• Fluent in English (a must) & computer literate (Pivot, Vlookup, Formula)
• Good communication, analytics, negotiation skills
• Fast learner and able to work under pressure
• To be place in Semarang, Central Java

If you are confident that you fit our qualifications, we would like to have a further conversation with you, Please send your CV and recent photograph