PT. SML Indonesia PrivateMembuka LowonganStaff IT - Staff Customer Service

Staff IT

• 1^st tier level support
• PC hardware and network troubleshoot
• Maintaining Network (lan and wifi) and windows servers
• Make sure all client PC run as IT policy standard
• Regular PC housekeep
• Regular Data housekeep
• Monthly Report to Supervisor
• Maintain Detailed Technical documentation
• Collaborate with HQ and Regional IT to execute new project
• Placed in Semarang, Central Java

Staff Customer Service

• To follow up order form customer and ensure the order sent to us as per our requirement (e.g. quantity, quality, timelines and specification)
• To educate and assist customer to send order clearly
• To follow up orders. Issue orders on AX system, send email to Product  Material Control and ensure timeliness
• To response and ensure customer enquiries and request are addresses in a timely manner
• To track the payment and get approval from accounting department to release the order
• To handle outstanding payment and get approval from accounting department to release the order
• To inform warehouse to release goods by preparing document once payment received
• To coordinate with sales team, other departments to ensure customer’s requirement are met
• To handle customer complaints according to the company procedures and service standard

Staff IT

• Minimum S1 any Major
• Fluent in English
• Understand about networking, IP segmentation, network troubleshoot, routing
• Familiar with Firewall (Fortigate preferred)
• Familiar with Cisco network (CCNA or CCNP certified is preferred)
• Familiar with Windows server, Hyper-V management, DNS, DHCP configuration,
• Able to manage IT vendors (ISP, IT Supplier, service provider)
• Familiar with Windows 10 and 11 (troubleshoot and installation)
• Familiar with domain environment office
• Familiar with IP Phone management (installation and troubleshooting)
• Good with cables management and server room configuration
• At least 2 years experience as IT Infrastructure
• Able to work independent with a minimum of supervision
• Honest and Responsible

Staff Customer Service

• D3/S1
• Minimum 1 year Customer Service / Purchasing / Administration
• Fluent in English (a must) & computer literate (Pivot, Vlookup, Formula)
• Good communication, analytics, negotiation skills
• Fast learner and able to work under pressure
• To be place in Semarang, Central Java

If you are confident that you fit our qualifications, we would like to have a further conversation with you, Please send your CV, recent photograph to :
PT. SML Indonesia Private ( Semarang )
Kawasan Industri Candi Tahap V, Blok C7, No. 5A-6A & 7-8
Ngaliyan – 50181 Semarang Barat

Or email to:
indonesiarecruitment@sml.com  
&
marningsarigea@sml.com